This Privacy Statement applies to the processing by StarLink of your personal data. StarLink takes your privacy very seriously and treats all your personal data with great care. StarLink acts in accordance with the applicable data protection legislation.
When you visit our websites (or subdomains) (the “Website”), contact us, purchase products from us or visit one of our offices, we collect information from and about you. Some of the information we collect may be classed as personal data under data protection legislation, that is, “any information relating to an identified or identifiable natural person”. It may be collected any time you submit it to us, whatever the reason may be.
This Privacy Statement describes which personal data is collected and for which purposes this personal data is processed by StarLink. It also states which rights you have under applicable data protection legislation.
WHO WE ARE: For the purpose of applicable data protection legislation, the data controller of your
personal data is StarLink of UK. MUST READ SECTIONS: We draw your attention in particular to the sections entitled “International Data Transfers” and “Your Rights.”
StarLink collects information about you in the following ways.
Information you give to us. This includes personal data collected:
When we do business with you, which will usually include:
Information Automatically Collected. This includes information and personal data collected:
Your personal data will be stored in (i) centralised systems, which are under the control of StarLink, and accessible by authorised staff of company or our suppliers, and (ii) select local systems controlled solely by the relevant local office(s).
We use the information we collect about you to process orders, answer your queries, process and fulfil contracts to provide our services, enable you to access our website and provide support. With your consent, we will contact you via our marketing and sales channels (email/ phone/ post) about other related products and services we, or our suppliers offer, provided we think may be of interest to you. Our marketing communications are generally sent by email but we may sometimes use other methods of delivery such as by telephone or post.
We mainly collect, store and process personal data at two different stages: (i) before you decide to buy as a prospective customer and (ii) after you order from us, in order to fulfil or provides services.
When you visit our Website (www.starlinkme.net), we collect information about your use of the Website. This includes information we source from a 3rd party database provider, information we collect directly from you, and information we collect about your behaviour. This information may constitute 'personal data' under applicable law. We use this information to provide your business with information, both on our Website and via advertisements on other websites you visit.
We may use other companies to serve
Targeted Marketing
We use Website information to provide your company with offers, both on our Website, through marketing communication and via advertisements on other websites you visit. We do not provide personal data to advertisers when you interact with an advertisement.
When you request a quotation or order, you will have to provide us with your name, email address, phone number and any other information required to process your request. We use this personal data to process the request, for billing purposes, and to allow us to communicate with you about your enquiry. When you visit one of our offices, we may collect personal data about your preferences, use of our services, and location.
We may at each of the stages outlined above use your personal data but only when and to the extent the law allows us to. Most commonly, we will use your personal data in the following circumstances:
∙Where we need to perform the contract we are about to enter into or have entered into with you.
∙Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
∙Where we need to comply with a legal or regulatory obligation.
∙Where you have provided your consent.
For your convenience, the following overview of activities, that involve the processing of your personal data, are shown below, with the corresponding legal basis/legal bases that allow us to process this data.
| Purpose/activity | Legal basis | |
|---|---|---|
| 1 | We store the personal data you provide to us in our systems for administrative purposes | consent, where required administrative purposes. enter into or perform a contract to which you are a party |
| 2 | We store the personal data you provide to us in our systems for administrative purposes | consent, where required administrative purposes. enter into or perform a contract to which you are a party |
| 3 | We store your personal data in our database(s), also after a order transaction has been completed to the extent required by law, and if you have not withdrawn your consent, to be able to contact you and again in the future. | compliance with a legal obligation for the purposes of our legitimate interests, including: o keeping our records up to date managing our on-going relationship with you |
| 4 | For many of our business purposes we use cloud based services. Therefore, for technical and organisational reasons, it is necessary that your personal data is transferred to servers located in the US, or to servers located in countries outside of the European Economic Area ('EEA'). | Enter into or perform a contract to which you are a party for the purposes of our, or a third party's, legitimate interests, including: o the provision of services, marketing, administration and IT services and network security o preventing fraud |
| 5 | We process your enquiry, proposal, order or service request. o | enter into or perform a contract to which you are a party |
| 6 | We offer and provide services and products you request from us, or which we may think you are interested in, via email, telephone or other media. These marketing communications contain commercial offers and news of StarLink and related third parties. We use the email address sourced by a 3rd party, or provided by you, to send the communication to. If you no longer wish to receive these, you can unsubscribe and we | consent, where required enter into or perform a contract to which you are a party for the purposes of our, or a third party's, legitimate interests |
| 7 | We use commercial payment contact data for invoicing purposes. | enter into or perform a contract to which you are a party |
| 8 | If you would like to park in one of our office parking areas we may collect your license plate number for security purposes. | enter into or perform a contract to which you are a party |
| 9 | We collect data on your use of our network and Wi-Fi services for security and anti-piracy purposes (such as: IP address, your device's MAC address, connections made, location, etc.). We do not process the content of traffic. | consent, where required for the purposes of our, or a third party's, legitimate interests, including maintaining appropriate IT and network security |
| 10 | We endeavour to provide a high level of security of both the information we store as well as our facilities, (IT) systems and premises, by means of encryption, physical security measures, passwords, company procedures and policies and professional IT support. Personal data may be processed in this context by StarLink and its vendors. | for the purposes of our, or a third party's, legitimate interests, including:
maintaining appropriate physical and IT/network security |
| 11 | We endeavour to prevent our services and facilities (properties) from being used for illegal purposes, of any kind. Personal data may be processed in this context by the company and its providers, such as through CCTV surveillance. | vital interests for the purposes of our, or a third party's, legitimate interests, including: protecting you during your visit |
| 12 | We engage in activities required for compliance with legal obligations, third party claims or requests from public authorities, such as (i) the mandatory storage/containment of certain information because of a criminal investigation, (ii) requests from third parties for access to information (iii) any further instructions from third parties, such as supervisory authorities, that involve data processing. | consent (if required) enter into or perform a contract to which you are a party for the purposes of our, or a third party's, legitimate interests o compliance with a legal obligation |
We may share your personal data as follows:
We do not share your data with any third parties outside of the above processing arrangements and we do not share your data with any business external to our group for their own marketing purposes. From the data we collect, you should only ever receive marketing communications from our own brands
In some instances it is necessary to transfer your personal data overseas. Any transfers will be made in full compliance with all aspects of the applicable regulations. For many of our business purposes we use cloud-based services. Therefore, for technical and organizational reasons, it is necessary that your personal data is transferred to servers located in Canada, or to servers located in countries outside of the EEA. When we transfer the data to a country outside of the EEA that does not offer an adequate level of data protection, we will ensure compliance with applicable law by way of EU Model Clauses, EU-US Privacy Shield-certification, or other legally accepted safeguards, as applicable.
The GDPR provides the following rights for individuals:
Right to revoke consent: If we process personal data on the basis of your consent, you have the legal right to revoke such consent at any time. We will then cease the relevant processing activity going forward.
Right of access to your information: If you want to know what personal data we have collected or process about you, you may request us to provide a copy of your personal data by sending an email to [email protected]. We will ask you to identify yourself. We will not provide you with a copy of your personal data to the extent that the rights and freedoms of others are or may be adversely affected.
Right to rectification and erasure of data, and restriction of processing: If you believe that our processing of your personal data is incorrect, inaccurate, unlawful, excessive, incomplete, no longer relevant, or if you think that your data is stored longer than necessary, you may ask us to change or remove such personal data or restrict such processing activity, by sending an email to [email protected]
Right to data portability: You have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format, in accordance with Article 20 of the General Data Protection Regulation.
Right to object: You have the legal right to object, on grounds relating to your particular personal situation, at any time to processing of your personal data. Furthermore, you have the right to object at any time to our processing of your personal data for direct marketing purposes or to profiling. You can do this by either (i) opting out by using the option we provide in the relevant direct marketing message (e.g. an email newsletter), or (ii) updating your preferences on your profile on the www.starlinkme.net website, or (iii) by sending an email to [email protected]. or (iv) writing to:
Customer Service Team
StarLink
Office 4301, Mazaya Business Avenue - BB2 JLT,
Dubai, United Arab Emirates.
P.O. Box 99580.